Recently I started using CampFire, a chat-room product, with my team. This product is by the makers of BaseCamp. It’s incredibly useful.
Here’s a link to CampFire. It is not well advertised, but there is a free account available that will let up to 4 people chat at one time.
Here’s how you can use it. When you have more than one employee and you need THEM to resolve a problem together, you can ask them to go to the Campfire chat room to resolve it online via discussion. You don’t even need to be there. Campfire will keep a log of the discussion and you can go in later and take a look at what they said, and see what resolutions they came up with. If you like the resolution, great. If not, email them suggesting some alternatives.
The point is this – you do NOT want to become the middleman for problem resolution in your business. You want THEM to figure it out for themselves.
Here’s a real world example. I have one writer who writes articles and another “jack of all trades” who submits them to article directories, with the exception of Unique Article Wizard. I want my writer to submit to UAW herself.
My writer will submit articles to our system and my other guy will then submit to EzineArticles and other places. When he is done, he needs to let the writer know so that she can go submit to UAW.
Things were falling through the cracks and we needed a system. I simply asked them to go figure it out via CampFire. I was not online with them. But it got solved and I got to see how they interacted with each other.
Remember, Campfire is a free tool if you use the free version limited to 4 chatters and 10 MB of file storage. It’s fine for me so far. Very fine.
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